You may pay by pre-paid gift cards if they are tied to a major credit card, such as Visa or Mastercard.
We do not currently have PuraTea gift cards.
For the 48 contiguous United States
The PuraTea Company offers First Class, Priority, Ground, 2nd Day Air and Next Day Air shipping, delivering Monday-Friday. We ship to U.S. PO Boxes via Standard shipping - USPS First Class or Priority Mail.
For orders over $50 we offer free shipping in the contiguous United States, this excludes Alaska and Hawaii. Free shipping uses the least expensive option and this would either be First Class Mail, Priority Mail or UPS Ground service. On your order this will be marked as "Standard" shipping.
UPS services do not deliver to PO Boxes.
For Hawaii and Alaska
No free shipping is offered for these locations, however we do offer all the shipping options mentioned above.
For our Canadian customers we offer an International Economy shipping option. This service is a combination of UPS and the postal service and is called Mail Innovation Priority (MIP). The order will be picked up at our warehouse by UPS, transported to a sorting facility in California, then handed over to the Postal service. The delivery will be made by the Canadian postal service.
For delivery before Christmas Day, 2nd Day Air orders must be placed before 12PM MST on December 20.
Next Day and Second Day orders ship the same business day if placed by 12PM MST. Orders to Canada ship only on Friday. All other orders ship within one business day as long as items are in stock. For Continental US please allow 3-5 business days for standard shipping. For Alaska and Hawaii please allow 3-5 days. All orders are delivered Monday-Friday only. During peak periods (Thanksgiving, Christmas, Mother's Day) please allow 2-3 additional business days for your order to ship.
Once we know your order is safely in the postie’s bag, we will send you a 'confirmation of shipment' email with a tracking number. When your parcel has left the building we shall change the status of your order from ‘processing’ to ‘shipped’.
We shall send you a tracking number by email once your shipment has left our building. You can also check your order status and track your shipment in your online account. This also enables you to view your order history and easily re-order your favorites. If you would like to create an online account, click on 'Sign in' at the top right corner of our website.
We cannot currently ship outside the U.S. and Canada.
Yes! We ship to both US and Canadian PO Boxes. For U.S. PO Boxes choose US Postal shipping (First Class or Priority).
For Canadian PO Boxes choose Economy Mail. Please note that UPS can not deliver to PO Boxes.
Sorry, we currently do not ship to APOs, FPOs or DPOs?
Sorry, we currently do not ship to the U.S. Territories.
We want you to be completely satisfied with your purchase. Click here to be directed to our Return Policy.
Full details of how to return or exchange items are laid out in our Return Policy which you can view when you Click here.
In the EU, (because Suki Tea is European), according to the European Parliament and effective 20 January 2009, the labelling of any food product can only be labelled as ‘natural flavouring’ "where the flavouring contains exclusively natural flavouring substances.” source: The Flavouring Regulation (EC) No 1334/2008. This means it must exist in nature and be derived from nature, completely.
For more information please see our article entitled, The Question of Flavorings, in the Tea Knowledge section at the bottom of our website.
All our teas arrive at our warehouse fresh, sealed and stamped with a Best Before date. Being a dried product tea remains good for a long time, however we keep our best before dates relatively short to ensure you receive the freshest tea possible.
We have teas and infusions which are Organic, Fair Trade, Rainforest Alliance Certified, or Triple Certified (which means all three). With each tea description you will find the logo of any relevant certification. You can also find out more about each of the logos we display, with a list of each relevant tea, in the Discover More section at the bottom of our webpage. Please see the article 'Accreditations'.
All our teas and infusions are totally 100% gluten free. A full list of ingredients can be found on the product page for each tea on our website.
Once opened, good storage of loose leaf tea is important and you can find tips on our website. Look for the article The Art of Brewing under Tea Knowledge at the bottom of our website.
All the teas and infusions offered by The PuraTea Company are currently only available in the U.S. from our website.
Our office hours are 9am-3pm MST Monday-Friday.
You can find all our contact information under Support at the bottom of our website.